KuKu Seller Educational Guidelines

Welcome to KuKu!
Thank you for partnering with us. To ensure a seamless experience for buyers and sellers, we’ve created this guideline to help you meet KuKu’s quality and operational standards.

1. Preparing Your Products for Listing

1.1 Accurate Descriptions

  • •Be Specific: Clearly describe the product’s material, size, color, and any unique features.
  • •Condition: Specify if the item is use, rarely used, well used etc.
  • •Damages: Mention any visible defects or signs of wear.
  • •Keywords: Use relevant and searchable terms in your product title and description.

1.2 High-Quality Images

  • •Lighting: Use natural or bright light for clear images.
  • •Background: Ensure a clean, clutter-free background (preferably white).
  • •Angles: Include photos from multiple angles, highlighting details and imperfections (if any).
  • •No Stock Images: Upload actual photos of the product.

2. Quality Standards for Products

2.1 General Standards

  • •Products must match the description and images provided.
  • •Items must be clean, undamaged, and free from odors or stains.

3. Packaging Guidelines

3.1 Before Packing

  • •Ensure the item is in its best possible condition.
  • •Double-check that all parts are included.

4. After the Sale: Pickup and Delivery

4.1 For Sellers Listing Items on the App

  • •Ensure the item is ready for pickup within the specified time frame as decided.
  • •Respond promptly to any pickup or delivery queries from the KuKu team.

4.2 For Ku-Kit Sellers

  • •Items must be sorted, labeled, and ready for bulk pickup.
  • •Include a list of items in the batch for easier processing at KuKu centers.

5. Avoiding Quality Check Failures

5.1 Common Reasons for Rejection

  • •Product does not match description or photos.
  • •Item has damage, stains, or missing parts not disclosed during listing.

5.2 Best Practices

  • •Be honest and transparent in your listings.
  • •Check the product carefully before it’s listed and before pickup.
  • •Follow all packaging and shipping guidelines.

6. Seller Score and Benefits

6.1 Seller Score

  • •KuKu tracks seller performance through a scorecard based on:
  • •Quality check success rate.
  • •On-time availability for pickups.
  • •Buyer satisfaction and feedback.
  • •Buyer Reviews

6.2 Benefits of a High Score

  • •Higher visibility for your listings.
  • •Access to promotional features (e.g., featured listings).
  • •Eligibility for exclusive seller rewards and discounts on fees.

7. What Happens If You Fail a Quality Check?

  • •First, Second and Third Failure: Receive detailed feedback to help you improve.
  • •Fourth and Fifth Failure: A penalty fee may be applied.
  • •Over Five Failure: Your account may be temporarily restricted.
  • •Over Eight Failure: Repeated failures may lead to permanent removal from the platform.

8. Contact KuKu Support

If you have questions or need assistance, reach out to us anytime:

By following these guidelines, you help KuKu maintain high-quality standards and build trust with buyers. Together, we can create a thriving, sustainable e-commerce community.