Q1. What is KuKu?

KuKu is a lifestyle platform where users can buy, sell, or give away fashion and home items through one trusted, curated community.

Q2. How does KuKu work?

KuKu connects buyers and sellers through verified listings. Sellers can either manage their own items or opt for KuKu-managed listings. All listings are reviewed before going live to ensure quality and accuracy.

Q3. Where is KuKu available?

KuKu currently operates across the UAE, with local pickup, quality checks (if selected), and deliveries handled within the country.

Q11. How do I purchase an item?

Browse the app, add items to your cart, and check out securely. Once purchased, KuKu coordinates pickup from the seller and delivery to you.

Q12. Is Quality Check mandatory for purchases?

No. Quality Check (QC) is optional and available as an add-on service. If selected, KuKu inspects the item before delivery. If not selected, the item is delivered as listed by the seller.

Q13. What if the item I receive doesn't match the description?

You may raise a return request within 8 hours of delivery. Once reviewed and approved, KuKu will arrange return pickup and process the refund as per the Return & Refund Policy.

Q14. Can I negotiate prices?

Yes. Most listings allow you to make an offer. Sellers may accept, reject, or counter your offer.

Q15. How long does delivery take?

Deliveries are usually completed within 7 working days after pickup, depending on logistics and whether QC was selected.

Q16. Can I cancel my order?

Orders can be cancelled before pickup. Once an item has been picked up, cancellation is not possible.

Q21. How do I sell on KuKu?

You can list items using one of the following:
· Standard Listing: You keep the item until it sells. KuKu arranges pickup after a buyer places an order.
· Ku-Kit Service: You send your items to KuKu in advance. KuKu stores and manages delivery when sold.

Q22. What items are allowed for sale?

Clean, gently used or new clothing, shoes, bags, and accessories in good condition.
❌ Prohibited items include used undergarments, replicas, damaged items, and illegal products.

Q23. Does KuKu charge a commission?

Yes. KuKu charges a commission per successful sale, based on the service selected and item price. This covers platform operations and logistics.

Q24. When do sellers get paid?

Payouts are processed 7–14 working days after:
· Item is delivered
· Return window closes
· Any disputes are resolved

Q25. What happens if my item fails Quality Check (if selected)?

The item will be returned to you with a reason provided. Repeated QC failures may result in penalties or account suspension.

Q31. Does KuKu authenticate luxury items?

KuKu does not provide third-party authentication. Sellers must upload proof of authenticity. Optional QC includes only a visual inspection, not certification.

Q32. What proof is required for luxury items?

Accepted proof includes original receipts, invoices, serial numbers, or authenticity cards. Listings without valid proof may be rejected.

Q33. Who is responsible if an item is found to be counterfeit?

Sellers are solely responsible for authenticity. KuKu facilitates transactions but does not assume liability for counterfeit goods.

Q41. How are payments handled on KuKu?

All buyer payments are processed securely within the KuKu app through licensed payment partners.

Q42. How do sellers receive their earnings?

After an order is successfully delivered and the return window closes, KuKu transfers the seller's earnings via bank transfer to their verified bank account within 7–14 working days.

Q43. Do buyers pay sellers directly?

No. All payments must be completed within the KuKu app. Direct payments between buyers and sellers are not permitted.

Q44. Are there any hidden fees?

No. KuKu's commission and service fees are clearly disclosed before checkout.

Q51. What is the Giveaway Service?

Users can give away clean, reusable textiles such as clothes, curtains, and bedsheets. KuKu collects and sorts them responsibly.

Q52. Do users get paid for giveaway items?

No. Giveaway items are donated, repurposed, resold, or recycled at KuKu's discretion.

Q53. What happens to unusable items?

Items that cannot be reused are responsibly recycled through sustainability partners.

Q61. How does KuKu ensure listing quality?

All listings are reviewed and approved before going live. Any edits made after approval are re-reviewed before re-publication.

Q62. Are users able to report listings?

Since all listings are manually reviewed before publishing, in-app reporting is not enabled in this phase.

Q63. How can I stay safe on KuKu?

Always transact within the app. Do not share OTPs or move payments outside KuKu.

Q71. How do I create and verify an account?

Sign up using your email and mobile number. Verification is required to access selling and payout features.

Q72. I forgot my password. What should I do?

Tap "Forgot Password" on the login screen and follow the reset instructions.

Q73. How do I contact KuKu support?

Reach us through the Support section in the app or email support@letskuku.com. We typically respond within 24–48 hours.

Q81. Why does KuKu focus on reuse and recycling?

KuKu was built to reduce textile waste and help people monetize underused items. Every resale or giveaway extends an item's life and reduces landfill impact.