We collect the following categories of information:

We use your personal data to:

• •Create and manage user accounts
• •Enable buying, selling, and giveaways on the Platform
• •Process payments, refunds, and seller payouts
• •Coordinate logistics, pickups, and deliveries
• •Perform optional Quality Checks (QC)
• •Provide customer support and dispute resolution
• •Improve platform functionality and user experience
• •Detect, prevent, and investigate fraud or misuse
• •Comply with legal, regulatory, and tax obligations
• •Send transactional and marketing communications (only where consent is provided)

Personal data is processed based on user consent, contractual necessity, legal obligations, and legitimate business interests, in accordance with applicable UAE data-protection laws.

KuKu does not sell or rent your personal data.

We may share limited data with:

• •Logistics and delivery partners (for pickups and deliveries)
• •Payment service providers
• •Cloud hosting and data storage providers
• •Analytics and marketing tools (only where consent is given)
• •Government or law-enforcement authorities where required by law

All third parties are contractually required to safeguard your data and use it solely for authorized purposes.

We retain personal data only for as long as necessary to:

• •Provide and operate the Platform
• •Fulfill legal, tax, or regulatory obligations
• •Resolve disputes and enforce agreements

Certain data may be retained after account closure where required by law or for legitimate business purposes.

You have the right to request deletion or deactivation of your KuKu account at any time.

To request account deletion or deactivation, please contact us at:support@letskuku.com

Upon receiving a valid request:

• •Your account will be deactivated or deleted within a reasonable timeframe
• •Personal data will be erased or anonymized, except where retention is required by law (e.g., financial, tax, or fraud-prevention records)

KuKu may refuse or delay deletion requests where legally required or where unresolved disputes, fraud investigations, or regulatory obligations exist.

KuKu uses cookies and similar technologies, subject to user consent where required by law, to:

• •Maintain login sessions and user preferences
• •Improve app performance and recommendations
• •Analyze usage and platform performance

You can manage or disable cookies through your device or browser settings.

Subject to applicable laws, you have the right to:

• •Access your personal data
• •Request correction of inaccurate or incomplete data
• •Request deletion of your personal data
• •Object to or restrict certain processing activities
• •Withdraw consent for marketing communications

Requests can be made by contacting support@letskuku.com.

KuKu uses industry-standard security measures, including encryption, secure servers, and restricted access controls, to protect your data.

However, no system is entirely secure. Users are responsible for maintaining the confidentiality of their login credentials.

Seller payout information is stored using encrypted systems with restricted internal access and is used strictly for settlement and compliance purposes.

KuKu is intended strictly for users aged 18 and above.

We do not knowingly collect personal data from individuals under 18. Any account identified as belonging to a minor will be terminated and associated data deleted.

If you access KuKu from outside the UAE, your data may be transferred to and processed in the UAE or other jurisdictions where our service providers operate. Appropriate safeguards are implemented to protect such transfers.

We may update this Privacy Policy periodically. Material changes will be communicated via the app or email. Continued use of KuKu after updates constitutes acceptance of the revised policy.