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KuKu Payments, Earnings & Payouts Policy
At KuKu, we believe payments should be as smooth as shopping your favourite creator's closet.
This policy explains how payments are processed, how seller earnings are calculated, and when payouts are made. By using KuKu, you agree to the terms below.
1. Buyer Payments
All purchases on KuKu must be completed securely through the KuKu platform using our approved third-party payment providers.
To keep everyone protected:
- •All payments must be made through the KuKu app or website.
- •Payments made outside KuKu are strictly prohibited.
- •KuKu does not support cash payments, direct bank transfers between buyers and sellers, or off-platform transactions.
2. Seller Earnings
Once your item sells, your earnings are calculated based on:
- •The final selling price.
- •KuKu's applicable commission.
- •Payment processing fees (where applicable).
- •Any approved refunds, disputes, or deductions under this policy.
Seller earnings become eligible for payout once:
- •The buyer's payment has been successfully received.
- •The order has been successfully delivered.
- •Any applicable return period has expired.
If the buyer has selected the optional KuKu Quality Check, payout eligibility begins after the inspection has been successfully completed.
3. KuKu Commission
KuKu charges a commission on every successful sale.
Your commission helps us cover services such as:
- •Platform maintenance
- •Secure payment processing
- •Pickup and delivery coordination
- •Customer support
- •Marketing and promotional activities
Creators Listing Commission Structure
| Price Range | Seller's Earning | KuKu Commission |
|---|---|---|
| AED 80 – AED 150 | 80% | 20% |
| AED 151 – AED 300 | 82% | 18% |
| AED 301 – AED 600 | 85% | 15% |
| AED 601 – AED 1200 | 88% | 12% |
| AED 1201 onwards | 90% | 10% |
KuKu may update commission rates from time to time. Any changes will apply only to future listings and will be communicated in advance.
4. Seller Payouts
Once your earnings become eligible, we'll transfer them directly to your verified bank account.
- •Payout Method: Bank Transfer
- •Processing Time: 7–14 working days
- •Minimum Payout Amount: AED 100
Sellers are responsible for providing accurate banking information. KuKu is not responsible for delays caused by incorrect or incomplete account details.
5. Optional KuKu Quality Check
For extra peace of mind, buyers may choose to add a KuKu Quality Check during checkout.
- •If selected, our team will inspect the item before delivery to help ensure it matches the listing description.
- •Quality Check is an optional paid service and is not included with every order.
- •If an item does not reasonably match its listing during inspection, KuKu may cancel the transaction in accordance with our Return & Refund Policy.
6. Refunds & Returns
Approved refunds are processed back to the buyer's original payment method.
Where applicable:
- •Seller earnings may be adjusted or reversed.
- •Commission and transaction fees may be handled in accordance with KuKu's Return & Refund Policy.
Refunds will only be processed through the KuKu platform.
7. Payment Holds & Deductions
KuKu may temporarily delay or adjust payouts if:
- •A dispute is under review.
- •Fraud or suspicious activity is suspected.
- •A chargeback has been initiated.
- •Required information is missing.
- •Legal or regulatory obligations require us to do so.
Where applicable, payment processing fees or negative balances may also be deducted before payout.
8. Seller Responsibilities
All sellers are responsible for:
- •Providing accurate product descriptions and photos.
- •Supplying valid banking information.
- •Shipping or making items available for collection within the required timeframe.
- •Complying with KuKu's Terms & Conditions and Seller Policy.
Failure to comply may result in delayed payouts, account restrictions, or suspension.
9. Compliance
KuKu operates in accordance with applicable laws and regulations in the United Arab Emirates.
While we work hard to process payouts on time, we cannot be held responsible for delays caused by banks, payment providers, or circumstances beyond our reasonable control.
10. Contact Us
Have a question about payments or payouts?
📧 support@letskuku.comWe're always happy to help.