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KuKu Seller Policy
This Seller Policy explains the rules and expectations for listing, selling, and managing products on the KuKu platform, including individual listings and Ku-Kit services. By listing an item on KuKu, you agree to follow this policy.
1. Who Can Sell on KuKu
You can sell on KuKu if:
- •You are at least 18 years old.
- •You agree to abide by our Terms & Conditions and undergo verification checks.
2. What You Can Sell
Allowed categories (subject to approval):
- •Women's, men's, and kids' clothing
- •Shoes
- •Accessories (bags, scarves, belts, etc.)
Not Allowed:
- •Used undergarments or socks
- •Home décor, kitchenware, cosmetics, or skincare
- •Counterfeit, replica, or trademark-infringing items
3. Listing Requirements
All listings must:
- •Use clear, high-resolution images of the actual item
- •Include accurate details (brand, size, condition, flaws)
- •Mention if the product is new, worn once, or pre-loved
Condition must be one of:
- •New with tags
- •Never used
- •Used once
- •Rarely used
- •Well used
Any listing that misrepresents condition, brand, or authenticity will be rejected.
4. Quality Check Process
a. Standard Listings:
- •When a buyer places an order, KuKu will:
- •Pick up the item
- •Conduct a QC check if requested (for hygiene, damage, accuracy)
- •Approve or reject before delivering
b. Ku-Kit Listings:
- •You send a batch of items to KuKu in advance.
- •We inspect, photograph, and list items for you.
- •Items failing QC are:
- •Returned to you (at your cost), or
- •Donated or recycled (if agreed)
5. Rejection Reasons
An item may be rejected if it:
- •Is stained, torn, stretched, faded, or smelly
- •Is not the same as described
- •Shows signs of unwashed use
- •Is fake, counterfeit, or unverifiable
Sellers with repeated QC rejections may be suspended or banned.
6. Pricing & Earnings
- •Sellers set their own prices for items.
- •KuKu reserves the right to suggest pricing adjustments for faster sales.
- •After sale, sellers receive the sale amount minus KuKu's commission.
- •Please refer to our payments and commissions policy.
- •After an order is successfully delivered and the return window closes, KuKu transfers the seller's earnings via bank transfer to their verified bank account within 7–14 working days.
7. Shipping & Delivery
- •Sellers are not responsible for delivery. KuKu handles pickup, QC, and shipping.
- •Sellers must prepare items for handover upon the confirmed time and date with KuKu team after an order is placed.
8. Cancellations & Returns
- •If a seller cancels an order after it's placed, a penalty may apply.
- •Returned items (post-sale) due to QC failure or buyer dissatisfaction may be sent back to the seller. Please refer to QC Fail Policy.
- •KuKu reserves the right to withhold payment in the case of poor item condition or unresolved disputes.
9. Code of Conduct
Sellers must:
- •Be responsive and professional in communication with the KuKu team.
- •Avoid spam, fake listings, or misleading claims
- •Not attempt offline sales to KuKu customers
Violations may result in temporary suspension or permanent removal.
10. Taxes & Legal Compliance
- •Sellers are responsible for declaring any earnings per local tax regulations.