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KuKu Pickup & Delivery Policy
At KuKu, we make it simple for fashion to move from one closet to another.
This policy explains how pickups and deliveries are managed for purchases made through the KuKu platform.
By using KuKu, buyers and sellers agree to the terms outlined below.
1. Pickup From Sellers
Once an item is successfully purchased on KuKu:
- •KuKu arranges pickup from the seller's registered address through authorised logistics partners.
- •Sellers must ensure the item is ready and available for collection at the agreed pickup time.
- •Sellers are responsible for keeping the item safely stored until pickup.
- •Sellers must hand over the exact item shown in the listing.
- •Failure to provide the item after a confirmed sale may result in account restrictions or suspension.
2. Optional KuKu Quality Check
Buyers may choose to add KuKu Quality Check during checkout.
If Quality Check is selected:
- •The item may be transported to KuKu or an authorised inspection location before final delivery.
- •KuKu will review the item's condition against the listing details.
- •If the item significantly differs from the listing, KuKu may take appropriate action under the Return & Refund Policy.
If Quality Check is not selected:
- •The item may be delivered directly to the buyer after pickup, depending on operational requirements.
Quality Check is an optional service and does not guarantee fit, personal preference, or complete authentication unless specifically stated.
3. Delivery to Buyers
Purchased items are delivered through KuKu's authorised logistics partners.
Delivery details:
- •Estimated delivery timelines and applicable fees (if any) are displayed during checkout.
- •Buyers receive updates regarding their order status.
- •Buyers are responsible for providing accurate delivery information.
KuKu is not responsible for delivery delays caused by:
- •Incorrect addresses.
- •Buyer unavailability.
- •Failure to accept delivery.
- •Circumstances outside KuKu's control.
4. Failed Pickup or Delivery Attempts
If a pickup cannot be completed due to seller unavailability:
- •KuKu may reschedule the pickup.
- •Repeated failed pickups may result in account restrictions.
If delivery cannot be completed due to buyer unavailability or incorrect information:
- •Additional delivery attempts or fees may apply.
- •The item may be returned according to KuKu's operational process.
5. Special Handling Items
Certain items may require special handling due to:
- •Size.
- •Weight.
- •Fragility.
- •Additional packaging requirements.
KuKu may apply additional charges or alternative delivery arrangements where necessary.
6. Liability & Risk Disclaimer
KuKu takes reasonable steps to ensure items are handled carefully during pickup, optional Quality Check, and delivery.
However, KuKu is not responsible for:
- •Delays caused by third-party logistics providers.
- •Damage caused by improper packaging by sellers.
- •Incorrect addresses provided by users.
- •Delays caused by circumstances outside KuKu's reasonable control.
Users are responsible for providing accurate information and following KuKu's handling requirements.
7. Logistics & Regulatory Compliance
- •KuKu works with authorised logistics partners to facilitate pickups and deliveries.
- •KuKu acts as a platform facilitator and does not operate as a courier service.
- •All logistics activities are conducted in accordance with applicable UAE regulations.
8. Policy Updates
- •KuKu may update this Pickup & Delivery Policy to reflect operational, legal, or regulatory changes.
- •Continued use of the KuKu platform after updates means you accept the revised policy.