• •Treat all KuKu users with courtesy, professionalism, and respect.
• •Harassment, bullying, threats, hate speech, or discriminatory language will not be tolerated.
• •Abusive behavior in listings, reviews, offers, or any interaction on the platform is strictly prohibited.

• •All items must be listed honestly and accurately, including:

• •Condition
• •Size
• •Brand
• •Any visible wear, defects, or damage

• •Upload real photos of the actual item being listed.
• •Stock images may only be used if clearly disclosed and must not replace real item images.
• •Misrepresentation of authenticity, origin, or condition is a serious violation.

You may not list, sell, or give away:

• •Counterfeit or replica goods
• •Stolen or illegally obtained items
• •Weapons, drugs, or controlled substances
• •Items that pose safety risks (e.g., recalled or unsafe products)
• •Any item or activity that violates UAE laws or intellectual property rights

• •Sellers listing luxury or designer items are fully responsible for authenticity.
• •Any attempt to sell counterfeit or misrepresented luxury goods may result in immediate suspension or permanent account removal.

• •All transactions must be completed within the KuKu platform.
• •Off-platform deals, direct payments, or cash-only transactions are strictly prohibited.
• •Attempts to bypass KuKu's systems may result in account suspension.

• •Do not attempt to contact other users outside the KuKu platform.
• •Sharing or requesting personal contact details (phone numbers, email addresses, home addresses, banking information, or identification documents) is prohibited.
• •All communication related to listings, offers, and transactions must take place through KuKu's built-in system flows.

• •KuKu offers an optional Quality Check (QC) add-on service that buyers may choose at checkout.
• •When selected, the item is inspected after purchase to ensure it matches the listing description before delivery.
• •Sellers with repeated QC failures may receive warnings, listing restrictions, or account suspension.

• •Users are encouraged to leave honest and fair feedback based on their experience.
• •Review manipulation, fake reviews, or offering incentives in exchange for ratings is prohibited.

Depending on the nature and severity of the violation, KuKu may take one or more of the following actions:

• •Issue warnings
• •Temporarily suspend account privileges
• •Permanently remove accounts
• •Remove listings or restrict platform access
• •Refer matters to legal or regulatory authorities where required

• •Rental services are not available in Phase 1 and will be introduced in a later phase.
• •Guidelines relating to rentals will be published separately once the feature is launched.

As all listings are reviewed before going live, users are encouraged to contact KuKu directly if they encounter concerns related to behavior, transactions, or policy compliance.

📧 support@letskuku.com